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frequently asked questions

  • What is Neon WRLD OC?
    We are new experience by the Selfie WRLD Brand and this is an interactive pop-up experience where visitors can have memorable, joyful experiences that can be captured through the lens of a camera. Prepare to enter a world filled with smiles, laughs, one of a kind neon installations, multi-sensory immersive rooms, and a whole lot of selfie moments that you don’t want to miss! This experience is great for all ages.
  • Is photography allowed?
    It is encouraged! DSLR cameras are allowed at Neon WRLD OC. If you are a member of the press, please contact to make prior arrangements.
  • Are strollers allowed?
    Yes! We also have a spot to park strollers inside if you'd like to store it there.
  • Can I bring my dog?
    Yes, you can bring your furry friend! You'll need to purchase a ticket specifically for your pet and be sure that they're potty trained! We have fake grass in one exhibit, and we wouldn't want your pet to think it's a bathroom.
  • Do I need to wear a face mask if I am fully vaccinated?
    It is not required for those fully vaccinated and it is your choice if you would like to still wear one. We don't make face masks mandatory for vaccinated guests but we recommend it if you are not vaccinated. Please use your own discretion to determine what you and your group are comfortable with before attending as you may be around other groups who choose to not wear a face mask if they are vaccinated.
  • How do I get tickets?
    You can purchase tickets using all major debit and credit cards, Apple Pay, and Google Pay on our website. Click here!
  • Can I buy/add tickets at the door?
    We recommend reserving your tickets ahead of time or giving us a call to check if a time slot is open as we are an appointment based experience.
  • How much are the tickets?
    Updated tickets prices can be viewed in detail here.
  • Can I exchange my ticket?
    Yes!! Simply pull up your ticket/email confirmation and contact Fever Support to exchange your tickets for another date.
  • Can I transfer my ticket to someone else?
    Absolutely. We would hate for your tickets to go unused. There is no name association with the ticket so you may simply send your QR code or email confirmation to your friend or family member for admission.
  • Are tickets refundable?
    All sales are final and no refunds will be issued. We gladly allow ticket exchanges and ticket transfers for another date. For ticketing issues, please contact our customer care here
  • What time do I need to arrive for my timed ticket?
    We want you to enjoy the whole experience and have plenty of time for great photos, so please arrive within the first 5 minutes of your purchased slot (i.e. Arrive at 3:25 PM for a 3:30 - 4:00 PM Ticket) and no later than 15 minutes after the beginning of your time slot (I.e. No later than 3:45 PM for a 3:30-4:00 PM Ticket).
  • When will I receive my tickets via email / text message?
    You should receive your tickets shortly after your purchase. Please ensure you have entered your mobile number correctly and/or check your Junk/Spam mailbox as the email may have been sent there.
  • Do babies get in free?
    Babies who do not walk yet get in for free. If your child is walking, they will need a child ticket.
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